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What do Oprah, 60 Minutes, USA Today and National Public Radio have in common? They've all featured Rebecca Morgan's expertise in workplace effectiveness! Her ideas are so solid, Microsoft retained her as their workplace effectiveness spokesperson.

Rebecca is the author of four books and the co-author of four others. Two of her books have been translated into nine languages. Her easy-to-digest, upbeat and practical writing style makes her books wildly popular. Calming Upset Customers and Professional Selling are best-sellers, having sold over 250,000 and over 200,000 respectively.

Rebecca is a people productivity expert who’s traveled nationally since 1980 to inspire business people to become more effective. Because her programs are so effective, 80% of her business is repeat clients. She’s one of only 350 Certified Speaking Professionals (NSA’s highest earned designation) in the world, and only the fifteenth person to receive both her CSP and the Certified Management Consultant (CMC) designations.

The Presentation:

"Words not only affect us temporarily; they change us."
-- David Riesman, The Lonely Crowd

Our words are so much more powerful than we give them credit for. We take our words for granted, because we say so many in a day. We don't take the time to think through "How might my comment leave the receiver? Feeling respected, or diminished? Feeling better about himself, or worse?"

This inspiring talk is an in-depth look at how others' words have affected us, and how our words can affect others. Every audience members has had someone hurt them with their words, but they often haven't seen how their words affect prospects, customers and co-workers.

The insights are shared with humor, warmth and honesty not often seen from the platform. The program is touching and insightful, as well as humorous.

Key Benefits:
• You’ll have a new awareness of how impactful your words are.
Most of us don’t fully comprehend how much weight our words can have on those around us.
• You’ll have a new appreciation for being more conscious of your word choice.
Sometimes our words just slip out without thinking. We can hurt others without ever knowing it.
• You can help someone feel great with a few well-chosen, sincere words.
A few heartfelt words, spoken at the right time can help the receiver feel great about their report,
or help them see what appears to be a disaster isn’t as they see it.
• You’ll learn how to tellthe truth caringly, even when the truth isn’t pretty.
No one wants to be patronized or coddled. Sometimes the truth is hard to swallow,
but it’s easier when it’s expressed with care and sensitivity.